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Frequently Asked Questions

EX INDIA

If I book my travel on Indigo + Srilankan Airlines ,will it be a Commercial or Charter Flight ?

Your flight till Colombo is a Charter and Onwards to Australia is a commercial flight. Its great to see partnership of these airlines and providing options for you to travel from India into Australia.

Since there is a covid outbreak in Many states in Australia and there are restrictions in place are they allowing international flights to come in?

State Governments have currently not stopped any international flights to arrive in their city.  So, all scheduled flights are operating at the moment.

Do you have the necessary approvals to operate this flight?

The concerned government agencies i.e. Civil Aviation authority of India and Srilanka are aware of these flights.

I am unable to see the flights on Airline website then how do I authenticate this information?

Since July 2020 we have organized 50 plus Charter flights and reunited more than 12000 families. We are unable to comment on information being displayed on Airlines website. There are very limited seats available, I recommend you to go ahead and book at the earliest.

Is this flight confirmed as many of your previous flights have been cancelled?

Previous flights were cancelled due to situations beyond our control and more so it was due to Government decisions and increase in COVID cases. In this current environment anything can happen any moment, so far this flight is operating as per schedule.

What is the guarantee this flight will operate?

In this current everyday evolving situation there is no guarantee that can be given for anything. We recommend you to book this option available for you to travel. If Airlines cancels the flight for any reason we shall provide you with a refund.

I am already fully Covid vaccinated do I still need to take the Covid test prior to my departure?

Yes, you would still be required to take the RT-PCR test 48 Hours prior to Departure

What is Tamil Nadu E-Registration and who needs to fill up this registration form?

Tamil Nadu E pass is required for those travelers who are arriving in Tamil Nadu to catch the flight. E pass is mandatory for pax travelling interstate into MAA. Whereas pax whose originating travel is form MAA do not require.Click here for TN E pass

Do we have to change flights at CMB?

Yes, you would be required to change flights in Colombo

Would we be tested for covid again at CMB? If yes, then what would be the steps If I am tested positive?

There is no Covid test conducted in Colombo for transit. If you were entering the country then the conditions are very different but you are just transiting.

Would it be a through check in or we have to take out the baggage at CMB?

If you are travelling on domestic flight within India then on arrival in Domestic Airport you will have to go to International Airport with your luggage for check in for your onward flight to Colombo.

On arrival in Colombo Srilankan Airline’s team will assist you with your onward flight to Australia including bags check-in etc.

What documents are required by Australian passport holders or Permanent Residents to travel to Australia?

·Mandatory RT PCR test to be done within 48 hrs of departure.

· The RTPCR Certificate should be electronically generated and should mention your passport details.
• Valid Passport
• Ticket confirmation
Australian Travel Declaration mandatory
to be filled 72 hrs PRIOR to departure )
• State Declaration for Australia (If applicable)
• Mandatory Tamil Nadu e pass to be filled if you are flight is via Chennai

What are the essential documents required by Indian Passport holders without PR to come back to Australia ?

·Mandatory RT PCR test for COVID 19 Mandatory RT PCR test for COVID 19 test done within 48 hours of departure from the testing centers approved by the local health authority.

·Valid Passport

·Ticket confirmation

·Visa confirmation and Travel  exemption from Australian Border Forces with TER0 Number(reference no.)

·Australian Travel Declaration mandatory to be filled before leaving India 72 hrs PRIOR to departure  )

·State Declaration for Australia  (If applicable)

Who is eligible to travel on this flight?

Australian Passport Holders/ Permanent Residents/ ABF Travel Exemption Holders/ Partner (subclasses 100, 309, 801 and 820) and Child (subclasses 101, 102 and 445) visa holders only can book this flight.

I have valid Partner (subclasses 100, 309, 801 and 820) ,Do I need Travel exemption from Australian Border Forces ?

No ,If you hold any of the above categories VISA ,you do not need exemption as per here.

 Is transit allowed in Srilanka?

As per Civil Aviation authority of  Srilanka transit is allowed in Srilanka.

Is inflight entertainment available?

On your flight from India to Srilanka, there is no inflight entertainment available, you can prepare your self with entertainment on your phone/ ipad just incase if the entertainment system of the airlines does not work. On your flight from Srilanka to Australia inflight entertainment is available.

Can I request special meal request?

Only Standard Vegetarian meals would be provided. We recommend you carry some food based on your diet to consume it while travelling.

Is this flight affected by the passenger cap reduction by Australian Government as announced.

These flights are not affected with any reduction of Passenger cap as announced by Australian Government.

Why have we been not notified by Australian High Commission about this flight?

Just like Qatar/Japan Airways are operating from India and AHC does not inform anyone about Qatar/Japan Airways flight schedule similarly these flights by Indigo and Srilankan Airlines are being operated privately and as such AHC is not informing anyone.

What will be the baggage allowance for Adult/Child/Infant?

If travelling from Chennai then the baggage allowance would be 50 Kg for Adult and child and 10 Kg for Infant.

IF travelling from other cities in India then baggage allowance would be 40 Kg for an Adult and child and 7 Kg for Infant.

We have made these information available on our website for your convenience.

Is stroller included in Infant baggage?

Yes it will be included in the luggage allowance for the infant/child.

Can I request for Bassinet?

We will be requesting the Airline for Bassinet, it is subject to airlines confirmation.

What is the refund procedure If the flight is cancelled?

If the flight is cancelled, we would be processing a Full Refund.

Is the ticket Refundable/Non-Refundable?

Non-Refundable.

Will be able to a Date change/hold the ticket on credit?

The ticket is non-Changeable.

What if I am tested covid positive just before departure will I be able to do Date change/hold the ticket on credit?

Unfortunately the ticket is Non-Refundable/Non Changeable hence we recommend a week before travel please isolates yourself to avoid any such situation.

Would there be social distancing on these flights, or I would be having passengers sitting next to me?

There are no such policies outlined by any Government for airlines to follow. At the time of check in you could discuss with counter staff about seating arrangement.

What is the process once I land in Australia?

On arrival in Australia, you will be managed by ABF, Department of Health. If you require further information then please visit health.gov.au website

Can I choose my own quarantine hotel and if yes what is the process to book it?

Your quarantine hotel is decided by the Department of Health.

Can I travel back to Melbourne once the quarantine is completed, and do I need to quarantine again in Melbourne?

As per current information given by Department of health that if traveller is doing a 14 day hotel quarantine in Sydney due to International arrival then he/she needs to apply for green permit and come to Melbourne and don’t have to do any further quarantine. Traveller must travel direct from hotel to Airport and they need to carry all the quarantine document given them to at SYD hotel.
For more information and to apply Green Permit please visit below link

https://www.service.vic.gov.au/services/border-permit/Transaction

The RT-PCR Covid test needs to be done within 48 hrs of Domestic or International departure?

RT PCR test to be done within 48 hours prior to your International flight from India .

What if my domestic flight is cancelled or rescheduled?

We would provide you the alternate flight option. Currently your domestic flight is arriving 3 hours before departure of your international flight. If you want you can also arrive in the city a night before the International flight departure.

Can I request for Wheelchair; will it be provided for my domestic flight as well?

Wheelchairs are not provided for domestic flights and on international flights it is subject to airlines confirmation.

How many hours prior do I need to check in for my international flight?

International check in counter will open 4 Hours prior to departure time.

Are there any tests conducted at the airport Dom/International?

There are no further tests that will be conducted at the International Airport. Please ensure your RT PCR test has a QR code and your passport number .It should be done within 48 hours of your international flight from India.

Please provide the link to verify the Permanent Resident VISA status as I only have the “Immigration grant Notification” ?

Please click here to check your VISA status.

If I arrive in Sydney from India and my final destination is Victoria ,do I have to Quarantine again in Victoria after I complete my 14 days quarantine in Sydney ?
If I arrive in Sydney from India and my final destination is Queensland, Do I have to Quarantine again in Queensland after I complete my 14 days quarantine in Sydney ?

EX INDIA -MORE FAQS

Am I eligible to travel into Australia from India on Qatar Airways?

Yes, you are eligible to travel If you are

  • An Australia passport Holder OR
  • An Indian Passport holder with Permanent Residency Or
  • If you do not have Permanent Residency of Australia ,You need a Travel Exemption from Home Affairs to enter Australia.

Please click Here for more information.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Is there a change of flight in Doha for Qatar Airlines flight ?

Yes you need to change the flight in Doha if you are taking the Qatar Airways flight from India to Aus.

Why is it so hard to get to Australia right now?

Australia has Capped the number of people who can arrive in Australia right now.
The Australian governments have placed a limit on the number of people who can return to Australia. They have done this so that they can manage quarantine. Unfortunately, this means there is strict limit on the amount of people who can come back to Australia. Some states also have daily limits and limits per flight.
India has a ban on commercial flights right now.
Only countries/airlines who have a ‘Travel Bubble’ arrangement with India are allowed to operate.
There are strict rules on flying on any flight in the travel bubble and most are not an option for transit.

Many transit options are not available, or the rules keep changing.

Do I have to get tested before boarding the flight from India ?

The Australian Government now requires everyone who is entering Australia to have a negative COVID-19 PCR test Mandatory RT PCR test for COVID 19 test done within 48 hours of International departure from the testing Centers approved by their local health authority. The RTPCR test should be electronically generated (with QR code)and should mention your Passport number.

Before you leave India, you need to get tested within 48 hrs of International departure.

What is State Travel Declaration in Australia?

Some States/Territories also have an additional travel declaration. Please complete this prior to departing from India .If you are traveling Interstate in Australia after Quarantine for 14 days ,you need to fill the forms .
Below are the links for Declaration forms for each state in Australia
South Australia
Western Australia and Tasmania
Victoria
Queensland
Northern Territory
ACT: none
New South Wales: none

 

What is Australian Travel Declaration?

Like a Self Declaration form, its a mandatory requirement to enter Australia and should be filled before leaving India. Australian Travel Declaration

My Passport is not valid for 6 months, Will I be allowed to travel from India ?

Australia does not have a requirement that your passport should be valid for at least 6 months to enter, however airlines or transit countries might have that limit. Please ensure your passport is valid.

Do I need Exit VISA before leaving India if my VISA in India has expired ?

This is the current advice regarding Indian visas. “Vide MHA O.M. No. 25022/24/2020-F.V/F.I(Pt.) dated 29.06.2020. In respect of foreign nationals, whose Regular Visa or e-Visa or stay stipulation period are expiring post 30.06.2020, such Regular Visa or e-Visa or stay stipulation period shall be deemed to be valid until 30 more days from the date of resumption of normal international flight operations on ‘GRATIS’ basis without levy of overstay penalty.”

For Australian Passport holders, If your visa has expired, you should apply for an Exit Visa before you leave India.

Do I have to quarantine on arrival in Australia?

Everyone arriving in Australia must complete 14 days mandatory quarantine at a designated facility. Exemptions to quarantine are rarely granted. There is no exemption for people with a vaccination or antibodies test. Each state has slightly different fees and other conditions regarding quarantine. Please check the link for more information.

Will we be allowed to travel interstate after Quarantine in Australia ?

Australian state borders are frequently opening and closing. There are usually arrangements for people who are leaving quarantine to travel interstate to return home HOWEVER there may be specific rules that must be followed (if there are border restrictions in place). Please keep up to date with local news updates.
Many states have a border pass that must be completed prior to travelling or transiting in that state.

Why are the Ticket price so expensive from India to Australia ?

Currently Australian govt has a cap . In a full air craft there are only 30 – 40 passengers allowed to Travel hence the Ticket is priced accordingly .

Is it a Charter or Commercial Flight from India to Australia ?

Its a commercial flight and Gaura Travel is only facilitating the ticket.

How to fill Australia Travel Declaration ?
Will the airline provide Inflight entertainment and meals?

Yes it is included .

Do we have to pay upfront for the Quarantine on arrival in Australia ?

No you do not have to pay upfront .For details please check the Govt website for South Australia , https://www.coronavirus.vic.gov.au/information-overseas-travellers, Queensland and Western Australia , https://www.nsw.gov.au/covid-19




What will be the departure country in Australian Travel Declaration form?

Sri Lanka

What will be the flight number in Australian Travel Declaration form?

The flight from Colombo to Australia needs to be mentioned.

What will be the departure date in Australian Travel Declaration form?

The departure date mentioned for Colombo to Australia flight.

How much luggage can be carried for an infant ?

10 kgs for International flight .

I was given exemption on the basis that I will be staying in India for 3 months .My 3 months are not complete ,can I still book these flights?

You can check with Australian Department of Home Affairs to know if you are allowed to enter Australia before your 3 months stay is over.

Where do I have to upload the RTPCR report in Australia Declaration Form ?

You need to carry a hard copy of the Report with yourself. There is no option to upload the report while filling the Australia Declaration Form.

Air Suvidha-Ex Australia

How to fill Self Reporting Form?

The most frequently asked questions have been complied in this video .Please check while filling the form.

When can I fill the self Reporting Form ?

As per the new update you need to upload the RTPCR report done within 48 hrs of departure in the Self Declaration form only instead of exemption form .Hence you can fill the Self declaration form within 48 hrs of departure only after your RTPCR report is ready.

You need to fill the exemption form only when there is a death in the family.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Do I need to carry the print out of acknowledgement received to Airport after I fill the Self declaration form ?

Yes ,All travellers should carry physical or digital copy of acknowledgement of their Self declaration form submitted on Air Suvidha portal along with the RTPCR report failing which they can be denied boarding at the origin city in Australia.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

I need help in filling the self reporting form. What should I put in the Seat number and PNR field for Self reporting form ?

Request Number- to be filled only (If you already applied for exemption request form, please enter your unique application request number)

Seat number : TBA(to be advised)

Since its a charter flight ,seat numbers can only be provided at the Check in counter.

PNR : can be left blank(not mandatory)

Flight number : Flight number for CMB/SIN-DEL

Country of origin : Australia

City of Origin :Melbourne/Sydney

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Do I need to fill the exemption form as per the new update ?

As per the new update ,You can only fill the exemption form if you had a death in the family.

If its not the case,please upload the RTPCR report in Self declaration form and print the acknowledgement received on email.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Shall I get myself tested at Drive through Centres or Pathology lab ?

It depends on when will you get the report .Since you have to get tested within 48 hrs of departure which means you have around Two and half days to get tested and also get the report.

For eg ,if your flight is on 22 Jan 21 at 8 pm ,you can only get tested after 8 pm on 19th Jan 2021.This gives you around two and a half days to get tested and also get the report in these two days.

We would advise you to get tested at a Private/Govt Centres where you can get the RTPCR test report within 24-48 hrs.Then you can fill the self reporting form and upload the RTPCR report.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Which form do I need to fill first ?

As per the new update ,you need to fill the Self Declaration form and also need to upload your negative RTPCR report(done within 48 hrs of departure) in Self Declaration form .

You only need to fill the Exemption form if there is a death in the family.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

I ‘m filling the Self reporting from ,What is to be filled in ERO number ?

You can leave this blank.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Do I need to apply for exemption on Air Suvidha since I have uploaded my RTPCR report in Self reporting form ?

As per the latest update ,Exemption only needs to be applied if you had a death in the family .

If that is not the case ,please upload your RTPCR test report with Self Reporting Form only.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

How long do I have to do home quarantine 7 or 14 days on arrival in India ?

14 days

How do I track my application for Air Suvidha ?

You can track your application status here.

My parents are travelling ,What if I do not receive their test report before departure ?

As per the latest update ,all travellers leaving Australia should fill Self Declaration form online before departure .They need to upload the negative RTPCR test report done within 48 hrs of departure in Self Declaration form only .

Exemption Form needs to be filled only in case of Death in the family.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Payment -Ex India and Ex Australia

When do we need to make balance payment ?

You need to make the balance payment immediately after receiving the email with the subject “Urgent: Immediate Payment Required”

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

What if we are not able to make the payment immediately ?

We strongly suggest you to make the payment immediately to avoid cancellation.

If you are making the payment later ,kindly check the booking status under “view my booking ” on our website, if the status is payment due ,you can go ahead with the payment.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Can I make Transfer through Indian bank for balance payment ?

We only accept Bank Transfer through Australian banks for Balance payment.

How much amount I have to pay after making the booking ?

Kindly check the FIRST Confirmation email sent to you. After the itinerary, you can see the amount to be paid.

You can send the payment receipt to payments@gauartravel.com.au

I have already made the payment ,waiting for the confirmation .

Once the payment made by you hits our account ,we manually update it and send you an email with the subject “Processing: Payment Received”. Usually the payment is received /updated in 1-2 business days .In case you have not received the payment confirmation email in 1-2 business days ,You can Chat with our Consultants on our website instead of calling us .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

When will I get the invoice for the amount paid by me ?

It will be sent in the email with the subject “Full payment received ” as an attachment.

You can also view it online under ” view my booking “

I have overpaid for the ticket in deposit/balance payment ?How do I get the refund ?

Kindly apply for refund on our website with all the details here .
For Profile number/Ticket number and PNR ,kindly use your Order number.


We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

How do I make balance payment ?

You can make the balance payment through bank transfer immediately after making the booking. The bank details are mentioned in the confirmation email sent to you.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Wheelchair

How do I request for Wheelchair ?

I have requested for Wheelchair .Kindly send me the confirmation .

Wheelchair is a special request made to the airline.

It will be at the discretion of the airline to provide wheelchair depending on the availability .We do not send you the confirmation once you have requested for wheelchair while making the booking. We only request the airline to arrange the same once we receive your filled and signed INCAD form. Depending on the availability ,Airlines will arrange the wheelchair.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Will the wheelchair be provided at the Entrance of Airport ?

Wheelchair will only be provided after you check-in till the  Passenger Boarding Bridge (Ramp)

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

When is the last day to send INCAD form ?

You need to send the form at least a week before the departure.If you have received the email for INCAD form ,it mentions you should submit it by next day before 5 pm.

We will not be able to accept the INCAD form if it has been sent with in a week of departure.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

IF I have made the booking within 5 days of departure, Will get the wheelchair ?

We will definitely request the Airline for wheelchair but it will be at the discretion of the Airline to provide wheelchair after you provide the INCAD form.

My father needs Oxygen Cylinder in the Airplane. Can you provide that along with wheelchair or can he carry his own Oxygen Cylinder ?

If you have booked a repatriation flight ,we are unable to provide or allow Oxygen Cylinders and hence would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.

Due to Covid restrictions ,not all Airlines will be providing Oxygen Cylinders unless pre approved by them .Hence hence we would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.

My mother needs wheelchair and special assistance at the airport , during the flight and on arrival in India .

We only request for wheelchair assistance at the airport in Australia .

No other special assistance can be provided during the flight or at the Airport.

Meals

What kind of meal will be served onboard for EK ?

Inflight interactions between crew and passengers will be kept to a minimum .Standard Meals will be provided to all.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Can any kind of special meal be requested eg Jain Meal/ Hindu Meal/ Baby Meal on EK?

Inflight interactions between crew and passengers will be kept to a minimum, Only Standard Meals will be provided Onboard.

What is the Menu for veg meals ?

Menu is never same for each flight ,Standard HOT meals will be provided for each leg of the Flight.

Will we get meals for each leg of the flight ?

Yes,the meals will be provided for each leg of the journey.

E -Tickets

When will I get my International/Domestic ticket ?

We are only sending Travel Document to all travelers 12 -24 hours prior to departure.

Please be advised that you can check in with travel Document at the International airport .It does not mention ticket number as Travel Document is sufficient to do check in at the Airport.

You can also go on our website under View my booking and click on View E-Ticket to download the Travel document.

You will receive a separate email for the domestic ticket in India later.

Can you book exit-row seat / leg space for me?

Exit Row seat can be booked at the time of Check in, so we recommend you be at the airport earlier to get your preferred seat

Can I do online Check-in ?

For all International Tickets ,yes you can do online check-in unless its a group booking or a Charter Flight.

I have received the International Ticket ,when will I receive the Domestic Ticket ?

All Tickets will be sent 12 hrs prior to departure.If you have received the International ticket,kindly wait for the domestic ticket to be sent.

Luggage

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travelers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

How Much luggage can I carry in an International Flight ?

Your luggage details are mentioned on the product when you are booking it. It will also be mentioned on the first confirmation email .Kindly check the email for details.

Cancellation /Changes

Covid-19-Ex Australia

Do we need to get tested for Covid 19 before the charter /Commercial flight ?Is it Mandatory ?

As per the latest update,Airlines will allow boarding only those passengers in Australia who have filled in the Self Declaration Form
on the Air Suvidha portal and uploaded the negative RT-PCR test report.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

How can I get tested without any symptoms of COVID? My GP cannot advise me to get tested unless I have symptoms. Will the SMS be enough ?

Your doctor can refer you for an asymptomatic Covid-19 test .On the basis of that you can get yourself tested at a Pathology lab.

Once you are tested within 48 hrs of your International departure flight ,your report will be sent to you through SMS and your doctor will also recieve the report.

Your doctor will prepare a certificate for you based on the negative test.

This entire procedure is not taking more than 24 hrs as per the current update.

With the certificate ,Its mandatory to fill the Self Declaration form on the website of https://www.newdelhiairport.in/ and upload the negative RTPCR test report.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Please advise if RTPCR test date should be within 48 hrs or its okay if report received date is within 48 hrs.

Test date should be within 48 hrs of departure.

For eg if you have a flight on 22 Jan 2020 at 8 pm ,you can get tested on 20th Jan 2021 anytime after 8 pm.
As per the new update you need to upload the RTPCR report done within 48 hrs of departure in the Self Declaration form .Hence you can fill the Self declaration form within 48 hrs of departure only after your RTPCR report is ready.

Will we be provided with PPE kits?

India requires pax be supplied with personal protective equipment (PPEs) if the middle seat is not kept empty. PPE kits include face shields.

Emirates Airline will be providing PPE kits to all travelers.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Do kids less than 12 yrs age need to be tested departing Australia ?

As per the new update,everyone irrespective of age and gender needs to be tested within 48 hrs of departure.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Is Covid test report mandatory to LEAVE from Australia ?Are they checked at the Airport ?

As per the latest update ,its mandatory to carry exemption from Air Suvidha on the basis of Negative RTPCR report before you leave for Airport in Australia .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Ex -Australia

What is the next step after you get the confirmation email ?

You need to wait for the email with subject ” Immediate payment required “.You need to make payment immediately and send us the payment receipt on payments@ gauratravel.com.au .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Can we access Etihad Lounge during our transit in Abu Dhabi ?

You can enjoy complimentary access to our Etihad lounge in Terminal 1 for the duration of your transit.

Simply present your boarding pass showing your Australia to India flights to gain access to the T1 Etihad lounge.

What all Documents do we need to fill before departure with Etihad airline ?

MANDATORY DOCUMENTS CHECKLIST

-Passenger Information Form to be mandatorily filled (link : https://forms.office.com/Pages/ResponsePage.aspx?id=Lri46wn-fkumx_019Ea_lpo5On2sUPdPl8yo-JBIpNFUM1U1SUhFUjVMM08xR09CU0ZENUIyM01HQyQlQCN0PWcu)

-Your COVID-19 PCR test done within 48 hrs of departure

-A copy of your passport and printed RTPCR test result for validation at check-in.

-RTPCR test to be submitted along with Air Suvidha Self Declaration form only.

-Arogya Setu App to be installed on phone

-Completed Self Declaration form on Air Suvidha .Please print four copies of the form and present them when you check in at the airport and to the relevant Indian authorities.

Upon uploading of the documents on Air Suvidha , you will receive a confirmation receipt. You can present either a printed or electronic copy of the receipt code.

You must present your receipt upon arrival in order to be processed by the local authorities.

All Travelers including children must complete this process.

Will there be change of Airplane enroute to India ?

It depends on the Airline you have booked .Kindly check the flight details on your confirmation email /Website.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Do we need transit visa while transiting enroute to India ?

Transit VISA is not required on any of our Charter Flight or Emirates .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Will there be any bassinet provided for my infant ?

For Charter Flights ,Bassinets will not be provided ,still you can make the request at the time of checkin.

If you have booked on any Commercial Flight ,We will be requesting the Airline for Bassinet ,however due to the Pandemic situation ,not all Services might be provided on board.

Hence its at the discretion of the Airline.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Would I be able to choose my seat ?

You can request for the seat at the check-in counter as its a group booking and online check in is not possible.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Is Lounge access available at Airports in Australia and India?

Due to the pandemic restrictions, lounge access is not available.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Can I travel on Australian passport with valid Indian visa?

For Charter flights from Australia to India -Yes, you can.you can apply for the recent VISA(Past year’s E-VISA will not be valid) and book tickets .

For Commercial flights like Emirates , You can not travel with Indian visa. You can only travel if you have valid OCI with exemption from ABF to leave Australia.

Do I need to collect baggage in the transit Country ?

It depends on the ticket you are booking .

If its Charter Flight ,baggage will be checked through to first port of arrival in India.

Which Gadgets are allowed in these flights ?
Will we have separate queues for Business class at the time of check in ?

Yes there will be separate check-in Queue for Business class Travelers.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

What time will check-in close ?

Check in counter will close 1 hr 30 min prior to the departure time.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

When should i check in ? what is check in time?

You can check in 4 hours prior to departure time .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

Is Dubai International Airport currently operating?

Dubai International Airport is currently operating.

What about the Child and Infant baggage ?

It will be as per the product on the website. Please check the product details.

Can I make date changes /cancellation for any ticket ?

Kindly check the products details to know about the ticket conditions.

Will it be a problem if I fly interstate in Australia to catch these flights?

You can check the interstate restrictions on the State Govt website and take the decision accordingly. Due to the pandemic situation ,Interstate Travel rules are changing frequently.

Will I be changing aircraft in Colombo or will it be the same flight?

You will have to change the flight in Colombo, However your luggage will be checked in till Delhi.

I have an Indian Passport with temporary VISA for Australia ,can I still take these flights.

Yes you can take this flight if you are a temporary VISA holder. However ,if you have a PR or OCI ,in that case you need exemption from Australian Border Forces to leave Australia.

Can I travel If I’m pregnant on Srilankan Airlines ?

For Single Uncomplicated Pregnancy ,you can fly upto 35 weeks.

For Multiple/ Complicated Pregnancy, you can fly upto 28 weeks.

Expectant mothers without any complications travelling after their 28th week of pregnancy are required to provide a Medical Certificate from a qualified Medical Practitioner issued within 7 days of travel, confirming that the pregnancy is free of complication/ s, mother is fit to travel and the estimated date of delivery.

Expectant mothers with multiple and/or complicated pregnancy shall carry a Medical Certificate at all times from a qualified Medical Practitioner issued within 7 days of travel, confirming that the mother is fit to travel and the estimated date of delivery.

The Medical Certificate shall carry the date of consultation and contact details.

Can I travel If I’m pregnant on Emirates ?

Expectant Mothers Flying on Emirates

If you plan to travel in your 29th week of pregnancy or later, a medical certificate or letter signed by an appropriately qualified doctor or midwife is required. The letter should include:

  • confirmation of a single or multiple pregnancy
  • confirmation that the pregnancy is progressing without complications
  • the estimated date of delivery
  • the date through which the mother is expected to be fit to travel
  • confirmation that the mother is in good health
  • confirmation that there is no known reason the mother should not fly

Please note that if you choose not to carry a medical certificate, you may not be accepted for travel if there is any doubt about your ability to complete the journey safely.

For multiple pregnancies, no air travel is permitted after the 32nd week of gestation.
For single pregnancies, travel after the 36th week of gestation will be permitted only after prior clearance is granted by the Emirates medical department. A medical form for pregnant passengers will need to be submitted for clearance purposes. You can find the form in the Traveling while pregnant section here.

From which airport of Mel will the flight operate?

Melbourne International Airport Terminal 2

I have sent email to charterflights@gauratravel.com.au but have not received any reply.

Kindly wait for 24 hrs to get a response.If its a weekend ,it might take more time to respond.

However you can get in touch with our Travel agents on Chat instead of calling them as Call Centre agents do not have any access to emails.

My Mom is travelling alone for upcoming flight ,can you share the details of fellow travellers ?

Due to privacy issues We are unable to provide you the contact details of fellow travellers.

However you can post the same query on our Facebook page and might get some help.

Can we request for name changes on Emirates or any other Airline ?

Name Changes are not permitted, however if there is a minor correction required we can check with the airline if its possible with a penalty.

Are we Maintaining Social Distancing in Flight ?

All Travellers will be provided PPE kits on Emirates and Srilankan Airlines .


I need  Itinerary in PDF format instead of confirmation email.

You can copy the confirmation email on a word document and then convert it to PDF.

I want to send my minor child with his grandparents – what should be the procedure?

Its always good to carry a letter of consent signed and written by the guardian .

Can a minor (under 18 yrs) travel all alone ?

The Airlines are not accepting minors travelling alone at this time.

Do we need transit visa in Dubai/Abu dhabi or Colombo if I’m taking the Emirates /Etihad or Sri lankan Flight ?

As you are transiting the airport and NOT leaving the airport, hence you do not require a transit visa.

Essential Documents Ex -Australia

I am an Indian passport Holder without Permanent Residency. .Please advise what all documents are required to board the flight.

Air Suvidha Self Reporting Form (Mandatory ) : AS per the latest update it is mandatory for all travellers to get tested within 48 hrs of departure and upload your RTPCR report in Self Declaration form only on Newdelhiairport.in website .

This means you do not need to fill the exemption form separately unless you had a death in the family and you want to apply for exemption without getting tested.

·Immigration form(or India Arrival Form) : Kindly carry two  copies of Immigration form .It will be sent as an attachment  on email with subject –”Full payment received “ and will be sent again with the  “Final Checklist “  sent along with your Ticket.

I am an Australian Passport Holder or Indian passport Holder with Permanent Residency ,please advise what all documents are required to board the flight .
  • Mandatory Valid VISA /OCI (E-VISA issued before march 2020 are not valid)
  • Note : If you are booking Emirates or Etihad ,Australian Passports with current X1 VISA only allowed to travel .
  • Mandatory Travel Exemption from Australian Border Forces .

    Air Suvidha Self Reporting  Form(Mandatory ) : AS per the latest update it is mandatory for all travellers to get tested within 48 hrs of departure and upload your RTPCR report in Self Declaration form only on Newdelhiairport.in website

    This means you do not need to fill the exemption form separately unless you had a death in the family and you want to apply for exemption without getting tested.
  • ·Immigration form(or India Arrival Form) : Kindly carry two  copies of Immigration form .It will be sent as an attachment  on email with subject –”Full payment received “ and will be sent again with the  “Final Checklist “  sent along with your Ticket.

If I do not have OCI can I travel on E-VISA for India ?

E -VISA for India issued before March 2020 are not valid. You will need the new VISA stamped on your passport for charter flight only.

I have submitted all the documents but received an email with the subject “Urgent action required -Documents pending “?

We send you this email when the documents submitted while making the booking by you are not clear or When the passport has expired. Kindly send us an email and we will reply back.

I am a PR/Australian passport holder .For how long is the Travel exemption from Australian Border Force is valid?

It should be mentioned on the Document .You can also check with Australia Home Affairs as the information can change without any prior notice.

Domestic Flight in India and Australia

Can I book my domestic flight on the same day of arrival in India?

Its mandatory to get the RTPCR test and upload on Self Declaration Form on Air Suvidha within 72 hrs of departure. You can take the flight on the day of arrival on the basis of exemption received on email once you fill the Self Declaration form on Air Suvidha with your negative RTPCR test report.

I have made a booking from Adelaide/Brisbane to New Delhi and want to add Domestic flight in India/Australia .

We are booking domestic flights to the destinations mentioned on the website only .We can only offer Economy class domestic flight in India depending on the availability .Please send us an email on charterflights@gauratravel.com.au and our Travel Consultants will get in touch with you.

I have a business class booking and want to add Domestic flight in India /Australia ?

We are booking domestic flights to the destinations mentioned on the website only .We can only offer Economy class domestic flight in India depending on the availability .Please send us an email on charterflights@gauratravel.com.au and our Travel Consultants will reply.

I have a flight from Adelaide via Melbourne to Delhi , Do I have to re-check in again?

Yes luggage needs to be checked again as evident in the flight details.

For example ,if you have a flight from Adelaide to Melbourne and then you need to catch the International flight from Melbourne to Delhi ,you would need to check out your bags in Melbourne and go from Domestic terminal to International terminal T 2 to recheck in again in to catch the International flight .

On arrival from other Australian Cities to Sydney/Melbourne do we need to change the terminal ?

Yes you need to change the Terminal. Flights arrive in domestic terminal T 2 in Sydney and the International terminal is T 1.

In Melbourne ,Domestic flights arrive in T1,T3 and T 4 and flight depart from International terminal T 2.

How far is Jetstar/Virgin Australia /Qantas terminal from T2-International terminal in Melbourne ?

Once you arrive in Melbourne you will have to reach International Terminal 2 to catch the International flight.

Jetstar flight in Melbourne arrives at terminal 4 ,it will take 10-20 minutes on foot to arrive at T2 from where the International flight will depart.

Virgin Australia Flight arrives in Melbourne at terminal 3 ,it will take 10-15 minutes on foot to arrive at T2 from wh ere the International flight will depart.

Qantas Flight arrives in Melbourne at terminal 1 ,it will take 10–15 minutes on foot to arrive at T2 from wh ere the International flight will depart.

You can get more clarity by looking at the maps available online.

Do I Need any permit to fly interstate in Australia to catch Charter Flight ?

Kindly check the interstate restrictions on the State Govt website and you can take the decision accordingly.

From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?

The International terminal in Indira Gandhi International Airport is Terminal 3 .

Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.

How many hours minimum require in DEL/BOM to clear immigration ?

You need Minimum 5-6 hrs to go through Immigration and ,Security.

From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?

The International terminal in Indira Gandhi International Airport is Terminal 3 .

Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.

If I need to buy extra baggage at Delhi Airport ,How much will be the approximate cost ?

It will cost minimum INR 500/ kg to buy extra luggage. All airlines have different rules hence please check their website.

Further it may change without any prior notice.

How far is Terminal 2 and terminal 3 in Indira Gandhi Airport ,New Delhi ?

It takes 10-15 minutes to reach from T2 to T3.

I have paid 5 % for the booking ,I want to cancel now .

Once you have paid 5 % ,as per the terms and conditions the amount is non refundable.

I have to make changes /Cancellation in my booking(Paid in Full) .

We would request you to check the Inclusions in the Confirmation email sent to you ,Which is the first email sent once you make the booking. The inclusion will mention the change/cancellation policy for that particular booking. After checking the cancellation /change policy you can send us an email and we will respond to you in next 24 hrs.

I have paid for the Business class booking but now Economy class is available so please downgrade the booking and refund the money.

Unfortunately paid amount is non refundable and non transferable. Once full payment received we are sending bookings to airline for issuance so we can not change date or class of your booking.

I have paid deposit amount but I filled wrong detail in application e.g. missing letter in name/incorrect DOB/Expiry date/City.
Is name change possible on ticket? Are these tickets transferable?

No, name change is not allowed and booking is not transferable.

If there is slight change in the name like a letter missing or no last name ,please get in touch on email.

How to do I apply for refund /overpaid amount ?

Kindly apply for refund on our website with all the details here .

For Profile number/Ticket number and PNR ,kindly use your Order number.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 50 charter flights and have reunited more than 12000 people.

How long does it take for the overpaid /refund amount to be processed for Charter Flights?

Incase you have overpaid for the Booking and you have been advised about the refund on email ,kindly be informed that it will take minimum 6-8 weeks for the refund to be processed and reflect in your account.

How long does it take for the overpaid /refund amount to be processed for Commercial Flights?

For Commercial Flights ,if you have requested for refund on our website, then our team will review your request ,please keep checking your emails for response from our end and respond to it if required.

Refund for Commercial flights will take minimum 20-24 weeks for processing.

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