FAQ

Frequently Asked Questions

Travelling from India

Do we need to get tested for Covid 19 before the Commercial flight ?Is it Mandatory ?

As per the latest update,Airlines will allow boarding only those passengers in Australia who have filled in the Self Declaration Form
on the Air Suvidha portal and uploaded the negative RT-PCR test report.

What is the guarantee that these flights advertised on your website will operate?

In this current everyday evolving situation there is no guarantee that can be given for anything. We recommend you to book this option available for you to travel.

I am already fully Covid vaccinated do I still need to take the Covid test prior to my departure?

Some states and territories may require you to be up-to-date with your COVID-19 vaccinations to access some venues or work in certain occupations. Even if you meet the definition of fully vaccinated for the purposes of international travel, you may not be considered ‘up to date’ with your vaccinations in some states and territories.

International travellers are encouraged to access Australia’s vaccination program to bring their vaccinations ‘up to date’.

To check requirements, see State and Territory Information for travellers.

Do we have to change flights at Colombo or Malaysia?

It depend on the Airlines and you may require to change flights in Colombo or Malaysia or other country.

Is inflight entertainment available?

On your flight from India to Srilanka, there is no inflight entertainment available, you can prepare your self with entertainment on your phone/ ipad just incase if the entertainment system of the airlines does not work. On your flight from Srilanka to Australia inflight entertainment is available.

Can I request special meal request?

Only Standard Vegetarian meals would be provided. We recommend you carry some food based on your diet to consume it while travelling.

What will be the baggage allowance for Adult/Child/Infant?

Kindly check the product details.

We have made these information available on our website for your convenience.

Is stroller included in Infant baggage?

Yes it will be included in the luggage allowance for the infant/child.

Can I request for Bassinet?

We will be requesting the Airline for Bassinet, it is subject to airlines confirmation.

Is the ticket Refundable/Non-Refundable in case you cancellation by the customer ?

Non-Refundable.

Will be able to a Date change/hold the ticket on credit?

The ticket is non-Changeable.

What if I am tested covid positive just before departure will I be able to do Date change/hold the ticket on credit?

Unfortunately the ticket is Non-Refundable/Non Changeable hence we recommend a week before travel please isolates yourself to avoid any such situation.

What is the process once I land in Australia?

On arrival in Australia, you will be managed by ABF, Department of Health. If you require further information then please visit health.gov.au website.

The RT-PCR Covid test needs to be done within 48 hrs of Domestic or International departure?

RT PCR test to be done within 48 hours prior to your International flight from India .

What if my domestic flight is cancelled or rescheduled?

We would provide you the alternate flight option. Currently your domestic flight is arriving 3 hours before departure of your international flight. If you want you can also arrive in the city a night before the International flight departure.

Can I request for Wheelchair; will it be provided for my domestic flight as well?

Wheelchairs are not provided for domestic flights and on international flights it is subject to airlines confirmation.

How many hours prior do I need to check in for my international flight?

International check in counter will open 4 Hours prior to departure time.

Are there any tests conducted at the airport Dom/International?

There are no further tests that will be conducted at the International Airport. Please ensure your RT PCR test has a QR code and your passport number .It should be done within 48 hours of your international flight from India.

Do I have to get tested before boarding the flight from India ?

The Australian Government now requires everyone who is entering Australia to have a negative COVID-19 PCR test Mandatory RT PCR test for COVID 19 test done within 48 hours of International departure from the testing Centers approved by their local health authority. The RTPCR test should be electronically generated (with QR code)and should mention your Passport number.

Before you leave India, you need to get tested within 48 hrs of International departure.

My Passport is not valid for 6 months, Will I be allowed to travel from India ?

Australia does not have a requirement that your passport should be valid for at least 6 months to enter, however airlines or transit countries might have that limit. Please ensure your passport is valid.

Will the airline provide Inflight entertainment and meals?

Yes it is included .

How much luggage can be carried for an infant ?

10 kgs for International flight.

Where do I have to upload the RTPCR report in Australia Declaration Form ?

You need to carry a hard copy of the Report with yourself. There is no option to upload the report while filling the Australia Declaration Form.

Air Suvidha-Travelling from Australia

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

I need help in filling the self reporting form. What should I put in the Seat number and PNR field for Self reporting form ?

Request Number- to be filled only (If you already applied for exemption request form, please enter your unique application request number)

Seat number : TBA(to be advised)

Since its a charter flight ,seat numbers can only be provided at the Check in counter.

PNR : can be left blank(not mandatory)

Flight number : Flight number for CMB/SIN-DEL
Country of origin : Australia
City of Origin :Melbourne/Sydney

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Do I need to fill the exemption form as per the new update ?

As per the new update ,You can only fill the exemption form if you had a death in the family.

If its not the case,please upload the RTPCR report in Self declaration form and print the acknowledgement received on email.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Shall I get myself tested at Drive through Centres or Pathology lab ?

It depends on when will you get the report .Since you have to get tested within 48 hrs of departure which means you have around Two and half days to get tested and also get the report.

For eg ,if your flight is on 22 Jan 21 at 8 pm ,you can only get tested after 8 pm on 19th Jan 2021.This gives you around two and a half days to get tested and also get the report in these two days.

We would advise you to get tested at a Private/Govt Centres where you can get the RTPCR test report within 24-48 hrs.Then you can fill the self reporting form and upload the RTPCR report.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Which form do I need to fill first ?

As per the new update ,you need to fill the Self Declaration form and also need to upload your negative RTPCR report(done within 48 hrs of departure) in Self Declaration form .

You only need to fill the Exemption form if there is a death in the family.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

I ‘m filling the Self reporting from ,What is to be filled in ERO number ?

You can leave this blank.
We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Do I need to apply for exemption on Air Suvidha since I have uploaded my RTPCR report in Self reporting form ?

As per the latest update ,Exemption only needs to be applied if you had a death in the family .

If that is not the case ,please upload your RTPCR test report with Self Reporting Form only.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

How long do I have to do home quarantine 7 or 14 days on arrival in India ?

14 days

How do I track my application for Air Suvidha ?

You can track your application status here.

My parents are travelling ,What if I do not receive their test report before departure ?

As per the latest update ,all travellers leaving Australia should fill Self Declaration form online before departure .They need to upload the negative RTPCR test report done within 48 hrs of departure in Self Declaration form only .

Exemption Form needs to be filled only in case of Death in the family.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Payment -Ex India and Ex Australia

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

How much amount I have to pay after making the booking ?

Kindly check the FIRST Confirmation email sent to you. After the itinerary, you can see the amount to be paid.

You can send the payment receipt to payments@gauartravel.com.au

I have already made the payment ,waiting for the confirmation .

Once the payment made by you hits our account ,we manually update it and send you an email with the subject “Processing: Payment Received”. Usually the payment is received /updated in 1-2 business days .In case you have not received the payment confirmation email in 1-2 business days ,You can Chat with our Consultants on our website instead of calling us .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

When will I get the invoice for the amount paid by me ?

It will be sent in the email with the subject “Full payment received ” as an attachment.

You can also view it online under ” view my booking “

I have overpaid for the ticket in deposit/balance payment ?How do I get the refund ?

Kindly apply for refund on our website with all the details here .
For Profile number/Ticket number and PNR ,kindly use your Order number.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

How do I make balance payment ?

You can make the balance payment through bank transfer immediately after making the booking. The bank details are mentioned in the confirmation email sent to you.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Wheelchair

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

When is the last day to send INCAD form ?

You need to send the form at least a week before the departure.If you have received the email for INCAD form ,it mentions you should submit it by next day before 5 pm.

We will not be able to accept the INCAD form if it has been sent with in a week of departure.

IF I have made the booking within 5 days of departure, Will get the wheelchair ?

We will definitely request the Airline for wheelchair but it will be at the discretion of the Airline to provide wheelchair after you provide the INCAD form.

My father needs Oxygen Cylinder in the Airplane. Can you provide that along with wheelchair or can he carry his own Oxygen Cylinder ?

If you have booked a repatriation flight ,we are unable to provide or allow Oxygen Cylinders and hence would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.

Due to Covid restrictions ,not all Airlines will be providing Oxygen Cylinders unless pre approved by them .Hence hence we would not suggest you to book the ticket if the traveller is unable to travel without Oxygen Cylinder.

My mother needs wheelchair and special assistance at the airport , during the flight and on arrival in India .

We only request for wheelchair assistance at the airport in Australia .

No other special assistance can be provided during the flight or at the Airport.

Meals

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

Will we get meals for each leg of the flight ?

Yes,the meals will be provided for each leg of the journey.

E -Tickets

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

I have received the International Ticket ,when will I receive the Domestic Ticket ?

All Tickets will be sent 12 hrs prior to departure.If you have received the International ticket,kindly wait for the domestic ticket to be sent.

Travelling from Australia

Do we need to get tested for Covid 19 before the Commercial flight ?Is it Mandatory ?

As per the latest update,Airlines will allow boarding only those passengers in Australia who have filled in the Self Declaration Form
on the Air Suvidha portal and uploaded the negative RT-PCR test report.

Please advise if RTPCR test date should be within 48 hrs or its okay if report received date is within 48 hrs.

Test date should be within 48 hrs of departure.

For eg if you have a flight on 22 Jan 2020 at 8 pm ,you can get tested on 20th Jan 2021 anytime after 8 pm.
As per the new update you need to upload the RTPCR report done within 48 hrs of departure in the Self Declaration form .Hence you can fill the Self declaration form within 48 hrs of departure only after your RTPCR report is ready.

Do kids less than 12 yrs age need to be tested departing Australia ?

As per the new update,everyone irrespective of age and gender needs to be tested within 48 hrs of departure.

Is Covid test report mandatory to LEAVE from Australia ?Are they checked at the Airport ?

As per the latest update ,its mandatory to carry exemption from Air Suvidha on the basis of Negative RTPCR report before you leave for Airport in Australia

What is the next step after you get the confirmation email ?

You need to wait for the email with subject ” Immediate payment required “.You need to make payment immediately and send us the payment receipt on payments@ gauratravel.com.au .

What all Documents do we need to fill before departure with Etihad airline ?

MANDATORY DOCUMENTS CHECKLIST

-Passenger Information Form to be mandatorily filled (link : https://forms.office.com/Pages/ResponsePage.aspx?id=Lri46wn-fkumx_019Ea_lpo5On2sUPdPl8yo-JBIpNFUM1U1SUhFUjVMM08xR09CU0ZENUIyM01HQyQlQCN0PWcu)

-Your COVID-19 PCR test done within 48 hrs of departure

-A copy of your passport and printed RTPCR test result for validation at check-in.

-RTPCR test to be submitted along with Air Suvidha Self Declaration form only.

-Arogya Setu App to be installed on phone

-Completed Self Declaration form on Air Suvidha .Please print four copies of the form and present them when you check in at the airport and to the relevant Indian authorities.

Upon uploading of the documents on Air Suvidha , you will receive a confirmation receipt. You can present either a printed or electronic copy of the receipt code.

You must present your receipt upon arrival in order to be processed by the local authorities.

All Travellers including children must complete this process.

Will there be change of Airplane enroute to India ?

It depends on the Airline you have booked .Kindly check the flight details on your confirmation email /Website.

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Do we need transit visa while transiting enroute to India ?

Transit VISA is not required on any of our Charter Flight or Emirates .

We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.

Will there be any bassinet provided for my infant ?

For Charter Flights ,Bassinets will not be provided ,still you can make the request at the time of check in.

If you have booked on any Commercial Flight ,We will be requesting the Airline for Bassinet ,however due to the Pandemic situation ,not all Services might be provided on board.

Hence its at the discretion of the Airline.

Would I be able to choose my seat?

You can request for the seat at the check-in counter as its a group booking and online check in is not possible.

Is Lounge access available at Airports in Australia and India?

Due to the pandemic restrictions, lounge access is not available.

Can I travel on Australian passport with valid Indian visa?

For Charter flights from Australia to India -Yes, you can.you can apply for the recent VISA(Past year’s E-VISA will not be valid) and book tickets .

For Commercial flights like Emirates , You can not travel with Indian visa. You can only travel if you have valid OCI .

Do I need to collect baggage in the transit Country ?

It depends on the ticket you are booking .

If its Charter Flight ,baggage will be checked through to first port of arrival in India.

Will we have separate queues for Business class at the time of check in ?

Yes there will be separate check-in Queue for Business class Travellers.

What time will check-in close ?

Check in counter will close 1 hr 30 min prior to the departure time.

When should i check in ? what is check in time?

You can check in 4 hours prior to departure time.

What about the Child and Infant baggage ?

It will be as per the product on the website. Please check the product details.

Can I make date changes /cancellation for any ticket ?

Kindly check the products details to know about the ticket conditions.

Will it be a problem if I fly interstate in Australia to catch these flights?

You can check the interstate restrictions on the State Govt website and take the decision accordingly. Due to the pandemic situation ,Interstate Travel rules are changing frequently.

I have an Indian Passport with temporary VISA for Australia ,can I still take these flights?

Yes you can take this flight if you are a temporary VISA holder. However ,if you have a PR or OCI ,in that case you need exemption from Australian Border Forces to leave Australia.

Can I travel If I’m pregnant on Srilankan Airlines ?

For Single Uncomplicated Pregnancy ,you can fly upto 35 weeks.
 
For Multiple/ Complicated Pregnancy, you can fly upto 28 weeks.
 
Expectant mothers without any complications travelling after their 28th week of pregnancy are required to provide a Medical Certificate from a qualified Medical Practitioner issued within 7 days of travel, confirming that the pregnancy is free of complication/ s, mother is fit to travel and the estimated date of delivery.
 
Expectant mothers with multiple and/or complicated pregnancy shall carry a Medical Certificate at all times from a qualified Medical Practitioner issued within 7 days of travel, confirming that the mother is fit to travel and the estimated date of delivery.
 
The Medical Certificate shall carry the date of consultation and contact details.

Can I travel If I’m pregnant on Emirates ?

Expectant Mothers Flying on Emirates
 
If you plan to travel in your 29th week of pregnancy or later, a medical certificate or letter signed by an appropriately qualified doctor or midwife is required. The letter should include:
 
confirmation of a single or multiple pregnancy
 
confirmation that the pregnancy is progressing without complications
the estimated date of delivery
 
the date through which the mother is expected to be fit to travel
 
confirmation that the mother is in good health
 
confirmation that there is no known reason the mother should not fly
 
Please note that if you choose not to carry a medical certificate, you may not be accepted for travel if there is any doubt about your ability to complete the journey safely.
 
For multiple pregnancies, no air travel is permitted after the 32nd week of gestation.
For single pregnancies, travel after the 36th week of gestation will be permitted only after prior clearance is granted by the Emirates medical department. A medical form for pregnant passengers will need to be submitted for clearance purposes. You can find the form in the Traveling while pregnant section here.

From which airport of Mel will the flight operate?

Melbourne International Airport Terminal 2

My Mom is travelling alone for upcoming flight ,can you share the details of fellow travellers ?

Due to privacy issues We are unable to provide you the contact details of fellow travellers.
 
However you can post the same query on our Facebook page and might get some help.

Can we request for name changes on Emirates or any other Airline ?

Name Changes are not permitted, however if there is a minor correction required we can check with the airline if its possible with a penalty.

I need  Itinerary in PDF format instead of confirmation email.

You can copy the confirmation email on a word document and then convert it to PDF.

I want to send my minor child with his grandparents – what should be the procedure?

Its always good to carry a letter of consent signed and written by the guardian .

Can a minor (under 18 yrs) travel all alone ?

The Airlines are not accepting minors travelling alone at this time.

Do we need transit visa in Dubai/Abu dhabi or Colombo if I’m taking the Emirates /Etihad or Sri lankan Flight ?

As you are transiting the airport and NOT leaving the airport, hence you do not require a transit visa.

Domestic Flight in India and Australia

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

I have a flight from Adelaide via Melbourne to Delhi , Do I have to re-check in again?

Yes luggage needs to be checked again as evident in the flight details.

For example ,if you have a flight from Adelaide to Melbourne and then you need to catch the International flight from Melbourne to Delhi ,you would need to check out your bags in Melbourne and go from Domestic terminal to International terminal T 2 to recheck in again in to catch the International flight .

On arrival from other Australian Cities to Sydney/Melbourne do we need to change the terminal ?

Yes you need to change the Terminal. Flights arrive in domestic terminal T 2 in Sydney and the International terminal is T 1.

In Melbourne ,Domestic flights arrive in T1,T3 and T 4 and flight depart from International terminal T 2.

How far is Jetstar/Virgin Australia /Qantas terminal from T2-International terminal in Melbourne ?

Once you arrive in Melbourne you will have to reach International Terminal 2 to catch the International flight.

Jetstar flight in Melbourne arrives at terminal 4 ,it will take 10-20 minutes on foot to arrive at T2 from where the International flight will depart.

Virgin Australia Flight arrives in Melbourne at terminal 3 ,it will take 10-15 minutes on foot to arrive at T2 from wh ere the International flight will depart.

Qantas Flight arrives in Melbourne at terminal 1 ,it will take 10–15 minutes on foot to arrive at T2 from wh ere the International flight will depart.

You can get more clarity by looking at the maps available online.

From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?

The International terminal in Indira Gandhi International Airport is Terminal 3 .

Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.

How many hours minimum require in DEL/BOM to clear immigration ?

You need Minimum 5-6 hrs to go through Immigration and ,Security.

From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?

The International terminal in Indira Gandhi International Airport is Terminal 3 .

Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.

If I need to buy extra baggage at Delhi Airport ,How much will be the approximate cost ?

It will cost minimum INR 500/ kg to buy extra luggage. All airlines have different rules hence please check their website.

Further it may change without any prior notice.

How far is Terminal 2 and terminal 3 in Indira Gandhi Airport ,New Delhi ?

It takes 10-15 minutes to reach from T2 to T3.

Cancellation /Changes

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

I have paid deposit amount but I filled wrong detail in application e.g. missing letter in name/incorrect DOB/Expiry date/City.

Is name change possible on ticket? Are these tickets transferable?

No, name change is not allowed and booking is not transferable.

If there is slight change in the name like a letter missing or no last name ,please get in touch on email.

How to do I apply for refund /overpaid amount ?

Kindly apply for refund on our website with all the details here.

For Profile number/Ticket number and PNR ,kindly use your Order number.

How long does it take for the overpaid /refund amount to be processed for Charter Flights?

In case you have overpaid for the Booking and you have been advised about the refund on email ,kindly be informed that it will take minimum 6-8 weeks for the refund to be processed and reflect in your account.

How long does it take for the overpaid /refund amount to be processed for Commercial Flights?

For Commercial Flights ,if you have requested for refund on our website, then our team will review your request ,please keep checking your emails for response from our end and respond to it if required.

Refund for Commercial flights will take minimum 20-24 weeks for processing.

Luggage

How many bags can I carry ?

Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.

Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.

For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.

If we have a baby ,can we carry a pram ?

Yes you can ,it will be included in the luggage allowance for the infant/child.

Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?

Yes it has to be included in the 7 kgs.

How Much luggage can I carry in an International Flight ?

Your luggage details are mentioned on the product when you are booking it. It will also be mentioned on the first confirmation email .Kindly check the email for details.