Do we need to get tested for Covid 19 before the Commercial flight ?Is it Mandatory ?
As per the latest update,Airlines will allow boarding only those passengers in Australia who have filled in the Self Declaration Form
on the Air Suvidha portal and uploaded the negative RT-PCR test report.
Please advise if RTPCR test date should be within 48 hrs or its okay if report received date is within 48 hrs.
Test date should be within 48 hrs of departure.
For eg if you have a flight on 22 Jan 2020 at 8 pm ,you can get tested on 20th Jan 2021 anytime after 8 pm.
As per the new update you need to upload the RTPCR report done within 48 hrs of departure in the Self Declaration form .Hence you can fill the Self declaration form within 48 hrs of departure only after your RTPCR report is ready.
Do kids less than 12 yrs age need to be tested departing Australia ?
As per the new update,everyone irrespective of age and gender needs to be tested within 48 hrs of departure.
Is Covid test report mandatory to LEAVE from Australia ?Are they checked at the Airport ?
As per the latest update ,its mandatory to carry exemption from Air Suvidha on the basis of Negative RTPCR report before you leave for Airport in Australia
What is the next step after you get the confirmation email ?
You need to wait for the email with subject ” Immediate payment required “.You need to make payment immediately and send us the payment receipt on payments@ gauratravel.com.au .
What all Documents do we need to fill before departure with Etihad airline ?
MANDATORY DOCUMENTS CHECKLIST
-Passenger Information Form to be mandatorily filled (link : https://forms.office.com/Pages/ResponsePage.aspx?id=Lri46wn-fkumx_019Ea_lpo5On2sUPdPl8yo-JBIpNFUM1U1SUhFUjVMM08xR09CU0ZENUIyM01HQyQlQCN0PWcu)
-Your COVID-19 PCR test done within 48 hrs of departure
-A copy of your passport and printed RTPCR test result for validation at check-in.
-RTPCR test to be submitted along with Air Suvidha Self Declaration form only.
-Arogya Setu App to be installed on phone
-Completed Self Declaration form on Air Suvidha .Please print four copies of the form and present them when you check in at the airport and to the relevant Indian authorities.
Upon uploading of the documents on Air Suvidha , you will receive a confirmation receipt. You can present either a printed or electronic copy of the receipt code.
You must present your receipt upon arrival in order to be processed by the local authorities.
All Travellers including children must complete this process.
Will there be change of Airplane enroute to India ?
It depends on the Airline you have booked .Kindly check the flight details on your confirmation email /Website.
We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.
Do we need transit visa while transiting enroute to India ?
Transit VISA is not required on any of our Charter Flight or Emirates .
We remain committed to being your best way home and help you return back to Australia very soon. We have operated more than 100 charter flights and have reunited more than 20000 people.
Will there be any bassinet provided for my infant ?
For Charter Flights ,Bassinets will not be provided ,still you can make the request at the time of check in.
If you have booked on any Commercial Flight ,We will be requesting the Airline for Bassinet ,however due to the Pandemic situation ,not all Services might be provided on board.
Hence its at the discretion of the Airline.
Would I be able to choose my seat?
You can request for the seat at the check-in counter as its a group booking and online check in is not possible.
Is Lounge access available at Airports in Australia and India?
Due to the pandemic restrictions, lounge access is not available.
Can I travel on Australian passport with valid Indian visa?
For Charter flights from Australia to India -Yes, you can.you can apply for the recent VISA(Past year’s E-VISA will not be valid) and book tickets .
For Commercial flights like Emirates , You can not travel with Indian visa. You can only travel if you have valid OCI .
Do I need to collect baggage in the transit Country ?
It depends on the ticket you are booking .
If its Charter Flight ,baggage will be checked through to first port of arrival in India.
Will we have separate queues for Business class at the time of check in ?
Yes there will be separate check-in Queue for Business class Travellers.
What time will check-in close ?
Check in counter will close 1 hr 30 min prior to the departure time.
When should i check in ? what is check in time?
You can check in 4 hours prior to departure time.
What about the Child and Infant baggage ?
It will be as per the product on the website. Please check the product details.
Can I make date changes /cancellation for any ticket ?
Kindly check the products details to know about the ticket conditions.
Will it be a problem if I fly interstate in Australia to catch these flights?
You can check the interstate restrictions on the State Govt website and take the decision accordingly. Due to the pandemic situation ,Interstate Travel rules are changing frequently.
I have an Indian Passport with temporary VISA for Australia ,can I still take these flights?
Yes you can take this flight if you are a temporary VISA holder. However ,if you have a PR or OCI ,in that case you need exemption from Australian Border Forces to leave Australia.
Can I travel If I’m pregnant on Srilankan Airlines ?
For Single Uncomplicated Pregnancy ,you can fly upto 35 weeks.
For Multiple/ Complicated Pregnancy, you can fly upto 28 weeks.
Expectant mothers without any complications travelling after their 28th week of pregnancy are required to provide a Medical Certificate from a qualified Medical Practitioner issued within 7 days of travel, confirming that the pregnancy is free of complication/ s, mother is fit to travel and the estimated date of delivery.
Expectant mothers with multiple and/or complicated pregnancy shall carry a Medical Certificate at all times from a qualified Medical Practitioner issued within 7 days of travel, confirming that the mother is fit to travel and the estimated date of delivery.
The Medical Certificate shall carry the date of consultation and contact details.
Can I travel If I’m pregnant on Emirates ?
Expectant Mothers Flying on Emirates
If you plan to travel in your 29th week of pregnancy or later, a medical certificate or letter signed by an appropriately qualified doctor or midwife is required. The letter should include:
confirmation of a single or multiple pregnancy
confirmation that the pregnancy is progressing without complications
the estimated date of delivery
the date through which the mother is expected to be fit to travel
confirmation that the mother is in good health
confirmation that there is no known reason the mother should not fly
Please note that if you choose not to carry a medical certificate, you may not be accepted for travel if there is any doubt about your ability to complete the journey safely.
For multiple pregnancies, no air travel is permitted after the 32nd week of gestation.
For single pregnancies, travel after the 36th week of gestation will be permitted only after prior clearance is granted by the Emirates medical department. A medical form for pregnant passengers will need to be submitted for clearance purposes. You can find the form in the Traveling while pregnant section here.
From which airport of Mel will the flight operate?
Melbourne International Airport Terminal 2
My Mom is travelling alone for upcoming flight ,can you share the details of fellow travellers ?
Due to privacy issues We are unable to provide you the contact details of fellow travellers.
However you can post the same query on our Facebook page and might get some help.
Can we request for name changes on Emirates or any other Airline ?
Name Changes are not permitted, however if there is a minor correction required we can check with the airline if its possible with a penalty.
I need Itinerary in PDF format instead of confirmation email.
You can copy the confirmation email on a word document and then convert it to PDF.
I want to send my minor child with his grandparents – what should be the procedure?
Its always good to carry a letter of consent signed and written by the guardian .
Can a minor (under 18 yrs) travel all alone ?
The Airlines are not accepting minors travelling alone at this time.
Do we need transit visa in Dubai/Abu dhabi or Colombo if I’m taking the Emirates /Etihad or Sri lankan Flight ?
As you are transiting the airport and NOT leaving the airport, hence you do not require a transit visa.
How many bags can I carry ?
Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.
Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.
For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.
If we have a baby ,can we carry a pram ?
Yes you can ,it will be included in the luggage allowance for the infant/child.
Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?
Yes it has to be included in the 7 kgs.
I have a flight from Adelaide via Melbourne to Delhi , Do I have to re-check in again?
Yes luggage needs to be checked again as evident in the flight details.
For example ,if you have a flight from Adelaide to Melbourne and then you need to catch the International flight from Melbourne to Delhi ,you would need to check out your bags in Melbourne and go from Domestic terminal to International terminal T 2 to recheck in again in to catch the International flight .
On arrival from other Australian Cities to Sydney/Melbourne do we need to change the terminal ?
Yes you need to change the Terminal. Flights arrive in domestic terminal T 2 in Sydney and the International terminal is T 1.
In Melbourne ,Domestic flights arrive in T1,T3 and T 4 and flight depart from International terminal T 2.
How far is Jetstar/Virgin Australia /Qantas terminal from T2-International terminal in Melbourne ?
Once you arrive in Melbourne you will have to reach International Terminal 2 to catch the International flight.
Jetstar flight in Melbourne arrives at terminal 4 ,it will take 10-20 minutes on foot to arrive at T2 from where the International flight will depart.
Virgin Australia Flight arrives in Melbourne at terminal 3 ,it will take 10-15 minutes on foot to arrive at T2 from wh ere the International flight will depart.
Qantas Flight arrives in Melbourne at terminal 1 ,it will take 10–15 minutes on foot to arrive at T2 from wh ere the International flight will depart.
You can get more clarity by looking at the maps available online.
From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?
The International terminal in Indira Gandhi International Airport is Terminal 3 .
Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.
How many hours minimum require in DEL/BOM to clear immigration ?
You need Minimum 5-6 hrs to go through Immigration and ,Security.
From which terminal Air India and Vistara depart on arrival in Indira Gandhi Airport ?
The International terminal in Indira Gandhi International Airport is Terminal 3 .
Air India and Vistara also depart from Terminal 3 ,however this can change without prior notice.
If I need to buy extra baggage at Delhi Airport ,How much will be the approximate cost ?
It will cost minimum INR 500/ kg to buy extra luggage. All airlines have different rules hence please check their website.
Further it may change without any prior notice.
How far is Terminal 2 and terminal 3 in Indira Gandhi Airport ,New Delhi ?
It takes 10-15 minutes to reach from T2 to T3.
How many bags can I carry ?
Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.
Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.
For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.
If we have a baby ,can we carry a pram ?
Yes you can ,it will be included in the luggage allowance for the infant/child.
Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?
Yes it has to be included in the 7 kgs.
I have paid deposit amount but I filled wrong detail in application e.g. missing letter in name/incorrect DOB/Expiry date/City.
Is name change possible on ticket? Are these tickets transferable?
No, name change is not allowed and booking is not transferable.
If there is slight change in the name like a letter missing or no last name ,please get in touch on email.
How to do I apply for refund /overpaid amount ?
Kindly apply for refund on our website with all the details here.
For Profile number/Ticket number and PNR ,kindly use your Order number.
How long does it take for the overpaid /refund amount to be processed for Charter Flights?
In case you have overpaid for the Booking and you have been advised about the refund on email ,kindly be informed that it will take minimum 6-8 weeks for the refund to be processed and reflect in your account.
How long does it take for the overpaid /refund amount to be processed for Commercial Flights?
For Commercial Flights ,if you have requested for refund on our website, then our team will review your request ,please keep checking your emails for response from our end and respond to it if required.
Refund for Commercial flights will take minimum 20-24 weeks for processing.
How many bags can I carry ?
Each airline has different luggage policy. Mostly all Airlines on international route allow two bags within the luggage allowance. One bag should not weigh more than 32 kgs.
Infant : 10 kgs on International flight till Delhi but if you have connecting domestic flight in India ,then please be informed that there will not be any baggage for Domestic connection.
For Travellers coming from other destinations in Australia to Mel/SYD to catch the International flight -Please check your domestic ticket for luggage allowance.
If we have a baby ,can we carry a pram ?
Yes you can ,it will be included in the luggage allowance for the infant/child.
Is Laptop/Ladies bag included in the Cabin Baggage of 7 Kgs ?
Yes it has to be included in the 7 kgs.
How Much luggage can I carry in an International Flight ?
Your luggage details are mentioned on the product when you are booking it. It will also be mentioned on the first confirmation email .Kindly check the email for details.