FAQ

Please check the email in the inbox/ junk folder of your registered email ID.

As per the confirmation email, please complete the balance payment immediately.
Failure to complete the payment on time may result in your booking being cancelled.

There are 2 ways to process the payments.
1. Pay ID – Reflects immediately in the account (If you are paying for the first time, please check with the bank to release the payment to our account).
2. BPAY – Takes 24 hours to reflect (BPAY invoice would be issued in 1-2 hours).
Payment details will be emailed to your registered email shortly after your booking.

An advisory service fee of 5% of the total booking price is charged.

1. GDeals e-tickets are issued at least 7 days prior to the departure date.
2. All Flight e-tickets are issued 24-48 hours upon receiving the full payment.

Yes, if the format contains a Biller Code and Reference Number, please go ahead and make the payment using that.

Generally, full-service airlines provide in-flight entertainment. However, it is based on the particular airline for LCC (Low Cost Carriers).

We recommend that you check in 3 hours before your departure time. Web check-in can be done 48 hours before the flight. However, web check-in is not available for GDeals.

Generally, there is a separate check-in-queue for Business Class travellers.

Please reach out to the local airline staff immediately.

Please review the airline’s terms and conditions at the time of the booking. However, if you need further information about the T&Cs, kindly fill up the refund application form or visit the portal. We have a dedicated team to manage this area and they can advise you on the airline’s terms and conditions on your booking.

Please review the airline’s terms and conditions while making the booking. However, if you need further information, kindly contact the Date Change team on 1300 259 463.

1. GDeals e-tickets are issued at least 7 days prior to the departure date.
2. All Flight e-tickets are issued 24-48 hours upon receiving the full payment.

Airlines do not allow any name changes or ticket transfers. You may apply for a refund based on the terms and conditions stated on your ticket.

Generally, most airlines allow up to 30 kg of baggage per Adult/Child. However, baggage allowance is subject to the different airline(s)’ terms and conditions. Kindly check the booking confirmation/ticket to review the baggage allowance.

Generally, most airlines allow up to 10 kg of baggage per infant. However, baggage allowance is subject to the different airline(s)’ terms and conditions. Kindly check the booking confirmation/ticket to review the baggage allowance.

If you check-in your stroller or baby pram at the airport, it will be included as a part of your infant baggage.
Generally, if you bring it on the flight, then it will not be included in infant baggage.

Generally, your bag is tagged all the way through to your final destination. However, we advise you to check that your bags are properly tagged to your final destination at the time of check-in.

Generally, the first port that you arrive at an international destination you need to do immigration and checkout the baggage and re-check in into your domestic flight.

The total weight of baggage allowance and number of allowed bags would be mentioned on your booking confirmation/ticket. For your convenience, we do not recommend anything greater than 2 bags to cover your weight allowance.

Generally, laptop bags/ handbags are not included in the 7 kg carry-on baggage allowance.

Generally meals will be provided for each leg of the journey on full-service airlines. However, for low-cost carriers, it is based on each of their policies.

Generally, you are able to choose your seat through the airline’s website or by calling the airline. However, we can request a specific seat for you, which would be subject to the airline’s confirmation.

We can add your FFN number to your booking.
Frequent Flyer Points are not accruable or redeemable for tickets under our ‘Flight Deals’. 
However, if you purchase the tickets under ‘Flights’ on our website, you can provide us your FFN number, and we will update it in your PNR.

If you entered your Name/ DOB/Salutation incorrectly while booking, please contact our Date Change Team at 1300 359 463 or 91 3335 076 444.

You can self-lodge your Date Change requests via the customer portal and communicate with our Date Change Team directly over chat for any of your date change requests.

If you still need to get a user account, call our Date Change team at 1300 359 463 or 91 8585 027 970, and our team will assist you in this process. 

Otherwise, please follow the below instructions to sign up with a new user account to submit your Date Change request; 

1. Click on the Login button on the home page of the Gaura Travel website: https://gauratravel.com.au/ 
2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. Then fill ‘Login’ form to log in to the account. 
3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your date change request. If you forget your user credentials, click the ‘Forgot Password?’ button to reset your old password. 2.
4. Once logged in, please select the ‘Request Date Changes’ button in the left corner.
5. You can fill out the Date Change request form and submit it. 
6. After submitting the Date Change request form, please ‘View’ the Date Change request in the list view, and you will be able to chat with the Date Change Team regarding your concern in detail and follow up on your lodged requests/concerns with the team.

Fill out the Apply for Refunds or User Portal (Click on the Login button on the home page of the Gaura Travel website to apply for your refund, and our Refund Team will contact you.

Fill out the Apply for Refunds or User Portal (Click on the Login button on the home page of the Gaura Travel website) to apply for your refund, and our Refund Team will contact you.

Depending on the airline, refund processing could take at least six (6) months or more. If you have received an email, please respond to that email.

Refunds can be submitted on  Apply for Refunds or User Portal (Click on the Login button on the home page of the Gaura Travel website). If you are still waiting to receive a reply after two working days, please email us at [email protected], and we will get back to you as soon as possible.

We ask you to email us because the Refunds team is unavailable on call. We will guide you on how to apply for a Refund using the Customer Portal. The Refund team will be only processing refunds and will be in contact through email.

You can contact the airline for your refund follow-up.

We recommend you reply to the same email with your concerns, and the dedicated team will answer you.

Generally there is no such procedure. But we recommend that you carry a No Objection Certificate issued by both parents.

Unaccompanied Minor:
Gaura Travels with assist you with your Ticket, However for unaccompanied minor regulations we recommend that you contact the airline.:

Please obtain the “Fit to Fly” document from your doctor to ensure your flight eligibility during the pregnancy.

A bassinet can be requested from our end by calling us at 1300 359 463. However, the request is subject to airline availability.

Wheelchairs can be requested, and you have to request a wheelchair when making the booking with us. However, the request is subject to airline availability.

Generally, all passengers must have a passport valid for 6 months. We would recommend you get in touch with your local immigration office.

Only the passport number can be updated at the time of check-in. However, if Salutation/Name/DOB needs updating, please contact our DC team at 1300 359 463.

Please see the eVisa section of our website for more information. For visa-related matters, you may contact the relevant immigration website.

We are only able to assist with the purchase of the tickets. You can find information about obtaining an eVisa in the eVisa section of our website.