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QA Performance Reporting

Date filters apply to all sections without a full page reload.

This is old dashboard, data on this should only be referred till 11th June 2026

TA Performance

Top 3 performer

Bottom 3 performer

Number of not met condition

Good calls

Common issue summary

QA Summary Report

Call Volume Overview

Audit Coverage

Audit summary

Audit Overall

Key observations (AI themes)

Auditor Performance

Agent failed condition

QA calls per hour

QA concise report